Wayne Ford is a reputable dealership located at 444 US Highway 46 in Wayne, NJ, known for its commitment to customer satisfaction and a wide range of vehicle options. With a strong presence in the automotive industry since December 2015, Wayne Ford has built a solid reputation through its dealership history, offering both new and used car sales, financing options, and comprehensive service and maintenance. The dealership prides itself on creating a welcoming showroom experience and has received high praise in customer reviews and testimonials for its knowledgeable and courteous staff.
Key Takeaways
Wayne Ford boasts a strong dealership history with high customer satisfaction and a 4.6-star rating from over 1,300 reviews.
The dealership offers an extensive range of new and used vehicles, including the latest models such as the 2024 Ford Bronco Sport.
Customers can benefit from competitive financing options and special offers, with the convenience of online shopping.
The service department has skilled advisors and technicians, ensuring quality repair and maintenance services.
Positive testimonials highlight the dealership's excellent service, with staff members like Michelle Redmon and Jimmy Terzioski receiving commendations.
About Wayne Ford
Dealership History and Reputation
Wayne Ford has established itself as a cornerstone of the automotive community in Wayne, NJ. With a history that spans several decades, the dealership has built a solid reputation for reliability and trustworthiness. Customers have consistently rated Wayne Ford highly, appreciating the blend of traditional values with modern automotive retailing.
The dealership prides itself on its commitment to the local community, often participating in and sponsoring local events. This engagement has fostered a strong bond with residents, many of whom are repeat customers. The team at Wayne Ford understands the importance of evolving with the times, which is reflected in their modern facilities and the continuous training of their staff.
The dealership's dedication to excellence is not just a claim; it is backed by numerous accolades and positive feedback from various automotive platforms:
Showroom Experience and Vehicle Range
At Wayne Ford, the showroom experience is designed to be as welcoming and informative as possible. Visitors can explore a diverse range of vehicles, from the latest models to certified pre-owned cars, ensuring options for every preference and budget.
Our vehicle range includes:
Sedans for efficiency and comfort
SUVs for space and versatility
Trucks for power and durability
Electric vehicles for eco-friendly driving
We pride ourselves on maintaining a high standard of presentation and providing detailed information for each vehicle. Our team is always ready to answer questions and assist in finding the perfect match for your driving needs.
Commitment to Customer Satisfaction
At Wayne Ford, our dedication to your satisfaction is evident from the moment you enter our doors. We strive to make your experience with Wayne Ford exceptional, ensuring that we not only meet but exceed your expectations. Our team is committed to providing a seamless experience that aligns with your individual needs, making you feel like part of our family.
We understand that purchasing or servicing a vehicle is significant, which is why we offer personalized attention to every detail. Our staff, recognized for their professionalism and courtesy, are always on their game, ready to assist you with expertise and a friendly smile. The table below reflects our unwavering commitment to excellence, as seen in our customer reviews:
These scores are a testament to our dedication to providing top-notch service across all aspects of our dealership.
Sales and Financing
New and Used Car Sales
Wayne Ford offers an extensive selection of vehicles to cater to a variety of preferences and needs. Our inventory includes both new and pre-owned cars, ensuring that customers can find the perfect match for their lifestyle and budget. The dealership prides itself on providing a transparent and hassle-free car buying experience, with a clear emphasis on customer satisfaction.
Our used car selection is backed by the assurance of quality, with options like the CarFax 1 Owner vehicles that offer a detailed history report for added peace of mind. Here's a glimpse of our current used inventory:
Ford Edge SEL. Stock: 24T-237A. VIN: 2FMPK4J87JBC29789 - $9,980
Ford EcoSport SE. Stock: B7359. VIN: ...
For those interested in the latest models, our showroom features the newest releases, including the 2024 Ford Bronco Sport Big Bend, with competitive MSRPs and occasional price drops to provide even more value to our customers.
Financing Options and Special Offers
Wayne Ford offers a variety of financing options to cater to the diverse needs of our customers. Whether you're looking to lease a new vehicle or finance a pre-owned model, our team is dedicated to finding the right plan for you. Special offers and incentives are available throughout the year, providing additional savings on your next purchase.
Below is a snapshot of our current special offers:
Model Year End | Wayne Ford
Disclaimer: New vehicle pricing includes all offers and incentives. Tax, Title and Tags not included in vehicle prices shown and must be paid by the purchaser.
For a detailed list of available vehicles and their respective offers, please visit our website or contact our sales team.
Online Shopping and Contact Information
Wayne Ford embraces the modern car-buying experience with a comprehensive online shopping platform. Customers can browse our extensive inventory, compare models, and even initiate the purchase process from the comfort of their own homes. Our website is designed for ease of use, ensuring that you can find all the information you need to make an informed decision.
For those looking to experience the thrill of a test drive or require personal assistance, our dedicated sales team is just a click or call away. Contact us through the following channels to schedule an appointment or ask any questions:
Phone: (973) 988-1514
Email: Contact@wayneford.com
Live Chat: Available on our website during business hours
Please note that our online services require JavaScript and cookies to function correctly. By using our platform, you acknowledge and agree to our Privacy Policy and Terms of Service.
Service and Maintenance
Service Department Hours and Offerings
At Wayne Ford, our service department is dedicated to providing timely and efficient service to keep your vehicle running smoothly. Our service hours are designed to accommodate your busy schedule, ensuring that you can find a convenient time for your car's maintenance and repairs.
Service Hours:
Monday to Friday: 8:00am–5:00pm
Saturday: 8:00am–4:00pm
Sunday: Closed
For any inquiries or to schedule a service appointment, please contact us at (973) 988-1514. We are located at 444 US Highway 46 Wayne, NJ 07470, easily accessible for all our customers.
Quality of Repair and Maintenance Services
At Wayne Ford, customer satisfaction is reflected in the quality of our repair and maintenance services. Our team of certified technicians is committed to delivering top-notch service, ensuring that every vehicle is treated with the utmost care and expertise.
Feedback from our customers consistently praises the professionalism and efficiency of our service department. Here's a snapshot of our recent customer ratings:
We understand the importance of having a reliable vehicle, which is why we use only genuine parts and state-of-the-art equipment. Our service advisors are always available to answer any questions and provide transparent communication throughout the repair process.
Meet the Team: Service Advisors and Technicians
At Wayne Ford, we take pride in our exceptional team of service advisors and technicians who are the backbone of our service department. Our team's dedication to quality and customer service is reflected in the high ratings they consistently receive from satisfied customers.
Our service advisors, such as Michelle Redmon and Skylar Mawson, are renowned for their expertise and ability to communicate effectively with clients, ensuring a smooth service experience. Technicians like Edgar Garcia and Jimmy Terzioski bring years of experience and a commitment to excellence to every repair and maintenance task they undertake.
Below is a snapshot of our team's customer satisfaction ratings:
Customer Reviews and Testimonials
Overall Customer Feedback
Wayne Ford has consistently garnered positive feedback from its customers, with many highlighting the dealership's commitment to providing a seamless buying experience and excellent customer service. The overall customer satisfaction rating stands at a commendable 4.0 out of 5.0, reflecting the dealership's dedication to its clientele.
Customer reviews often mention the professionalism and helpfulness of the staff, with special mentions for individuals who have gone above and beyond in their service. The table below summarizes the ratings given by verified customers across different aspects of their experience:
Customers recommend Wayne Ford not only for purchasing new and used vehicles but also for the reliable service and repair work. The staff, including sales advisors and service technicians, are frequently commended for their expertise and courteous demeanor.
Highlighted Customer Experiences
Wayne Ford prides itself on creating memorable experiences for its customers. Many express their satisfaction with the dealership's service and commitment to ensuring a smooth buying process. Below are some of the experiences shared by customers:
Verified Customer: "Great experience in buying my vehicle. Plan to use them again for family members who need to buy a vehicle."
April 24, 2024, by philip.denicola on DealerRater: "Always on their game. Professional service all the time."
April 20, 2024, by richk55 on DealerRater: "Wouldn't go anywhere else for an automobile."
Staff Commendations and Service Recognition
At Wayne Ford, the dedication of our staff is reflected in the consistent praise they receive from our valued customers. Our team members, such as Michelle Redmon and Matt Halliwell, have been recognized for their exceptional service, earning high ratings and heartfelt testimonials.
The table below showcases some of our top-rated staff members and their respective customer review scores:
Our customers often mention the efficiency and professionalism of our staff, highlighting experiences that exceed expectations. It's these moments that reinforce our commitment to customer satisfaction and drive us to continually improve our service.
Location and Contact Information
Dealership Address and Operating Hours
Wayne Ford is conveniently located at 444 US Highway 46, Wayne, NJ 07470, ensuring easy access for all our customers. Our dealership is committed to providing a seamless experience, from browsing our inventory to driving off in your new vehicle.
Our sales and service departments have the following operating hours:
Sales: Monday to Friday, 9:00am to 8:00pm; Saturday, 9:00am to 6:00pm
Service: Monday to Friday, 8:00am to 5:00pm; Saturday, 8:00am to 4:00pm
For any inquiries or to schedule a visit, please contact our sales team at 862-904-5555 or our service department at 848-748-1990. We look forward to serving you!
Directions and Accessibility
Finding your way to Wayne Ford is straightforward, whether you're coming from within the city or venturing from neighboring areas. Our dealership is conveniently located at 444 US Highway 46, Wayne, NJ 07470, ensuring easy access for all our customers.
For those relying on public transportation, several bus lines stop near the dealership, and we're just a short taxi or rideshare trip from local train stations. Here's a quick guide to help you plan your visit:
From the North: Take Route 23 South to US-46 East.
From the South: Head north on I-287 to US-46 West.
From the East: Follow I-80 West to the exit for US-46 West.
From the West: Drive east on I-80 to US-46 East.
If you require any assistance or have specific accessibility needs, please contact us prior to your visit so we can ensure your experience is seamless and comfortable.
Communication Channels and Social Media
Wayne Ford is committed to maintaining a robust digital presence and ensuring that our customers can easily connect with us across various platforms. Our Communication Channels and Social Media are tailored to provide you with the latest updates, offers, and support.
Facebook: Follow us for community events and exclusive deals.
Twitter: Get real-time updates and news about our dealership.
Instagram: Explore our showroom and featured vehicles through engaging visuals.
LinkedIn: Connect with us for professional news and career opportunities.
For direct inquiries, our dedicated Communications and Engagement Specialist is always ready to assist you. They manage our local social media groups and ensure continuous engagement across all channels. We encourage you to join our digital community and take part in the conversation.
Conclusion
In summary, Wayne Ford stands out as a reputable dealership in Wayne, NJ, with a strong commitment to customer satisfaction. The consistent high ratings across numerous reviews highlight the dealership's dedication to quality service, knowledgeable staff, and a welcoming atmosphere that treats customers like family. With a history of exceeding expectations and a robust inventory of vehicles, including the latest models, Wayne Ford has established itself as a trusted destination for both new and used car buyers. The positive experiences shared by long-term customers further underscore the dealership's ability to foster lasting relationships and provide exceptional service over the years. Whether you're in the market for a new Ford or require dependable service for your current vehicle, Wayne Ford's proven track record suggests that you'll be in good hands.
Frequently Asked Questions
What are the sales hours at Wayne Ford?
The sales hours at Wayne Ford are from 9:00am to 8:00pm Monday through Friday, and 9:00am to 6:00pm on Saturday. The dealership is closed on Sunday.
Does Wayne Ford offer both new and used vehicles?
Yes, Wayne Ford offers a range of both new and used vehicles, including the latest models such as the Escape, F-150, Fusion, Transit, and Explorer.
Can I finance my vehicle purchase at Wayne Ford?
Yes, Wayne Ford has a team of lease and loan specialists who can assist you with financing options to suit your needs.
What are the service department hours at Wayne Ford?
The service department at Wayne Ford operates from 8:00am to 5:00pm Monday through Friday, and 8:00am to 4:00pm on Saturday. It is closed on Sunday.
How can I contact Wayne Ford for more information?
You can contact Wayne Ford by calling their sales number at (973) 339-5672, used vehicle number at (973) 988-1520, or service number at (973) 988-1514.
What do customers say about their experience at Wayne Ford?
Customers have given Wayne Ford high ratings for their service, mentioning the dealership's knowledgeable and courteous staff, with many recommending Wayne Ford to family and friends.
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